.contact center services

Call Types

Internet access just failed. A cheque has not arrived. How can an order be placed on a web site? Can you tell me about…? These are the types of inquiries call centers manage every single day. And each and every one of them represents an opportunity. It's what you make of the opportunity that really matters.

In-bound customer calls allow a company to fix a problem, sell additional products and services, provide information or simply answer a quick question.

The types of inquiries Resolve manages include:

Customer Service -- for products, account information, complaint and issue resolution, billing information, claim processing, fraud detection/prevention and requests for maintenance support and warranty information.

Sales – up-selling, cross-selling, account conversion, order taking, direct response, subscription renewals and continuity programs.

Technical Support – level 1 or 2 technical support for third-party software, systems, networks, equipment, or devices.

Help Desk – corporate help desk support around internal hardware (including POS), software or networking within client organization.

At Resolve we take each call as an opportunity to do more for your customers – and drive greater profitability for you.

Our agents are trained to handle specialized customer service requests, improve sales with cross-selling and up-selling capabilities and solve technical issues quickly and effectively.

Oh yes, and we do it with a smile. Because we love what we do.

Satisfy your customers. With Resolve.