.contact center services

Locations and "Right-Site" Philosophy

You know the drill. A technical support call comes in from Boise while a customer service call comes in from Vancouver. But should they come into the same call center? Not necessarily.

At Resolve we believe the right location for a call is just as important as the call itself. It has to go to the center that has the most appropriate agents, the right technologies and most effective cost structure for your business.

This is why we maintain inter-connected sites across North America, in India and in the Philippines – each one has unique qualities that make it right to handle specific types of calls.

We call this Right Siting. And it guarantees that we will find the right locations and agents to best suit your needs.

We ensure that the appropriate language skills, technical skills and personal support are in place to take care of your customers. And we do it for the right price. Many Resolve clients have saved up to 50% when compared to their in-house operations.

Whatever your requirements, Resolve can have a contact center up and running for you within weeks – saving you time and money. And, if your needs change, our flexible solutions allow us to expand and contract as your call volumes change.

Choose Your Right Site. With Resolve.