.supply chain management

Business-to-Consumer Fulfillment

Consumers can be fickle. One minute they love you; the next, they don't. As a marketer, it's your job to come up with programs that foster customer loyalty, delight them with a prize, or ensure their product purchase or rebate gets to them – intact and on time.

As an outsourced resource, Resolve helps marketing organizations reach consumers in new and innovative ways. We are specialists in:

  • Consumer Fulfillment
  • eCommerce / Catalog Fulfillment
  • Promotions and Rebates
  • Loyalty and Reward Program Management
  • Sweepstakes and Contests
  • Coupon Processing
  • Direct Mail Fulfillment

We have in-depth expertise in designing and executing unique loyalty programs, as well as contests and sweepstakes. And we offer unique cross-channel marketing applications, such as text and email messaging of coupons. Pre-paid cards and direct deposit payment solutions give consumers choice, while providing you with enhanced intelligence about your target market.

Using PromotionPlanner™ for Windows™, Resolve's prediction and analytics software, you can create, track and manage all elements of your coupon promotion. The system provides redemption estimates and budget costs for new coupon offers, forecast liability costs by month, receives monthly redemption updates for existing offers and also provides you with flexible reporting. Simply put: using PromotionPlanner™ you can streamline the management of your coupon promotions.

If your business lends itself to rebates, then bring it on. Resolve is highly skilled in just about every type of rebate, including paperless and online rebates, and we have the ability to customize solutions for retailers, e-tailers, and manufacturers.

Our exclusive rebate reporting system prepares you for potential audits by providing timely and accurate statements about the number of rebates processed, the number outstanding, and where they are.

Our multi-channel order processing systems include customized consumer-facing web sites, credit card processing capabilities, and sales tax assessments by country and state, as well as customer care solutions.

We also thoroughly understand B2C fulfillment regulations for every jurisdiction in the United States and Canada, ensuring your marketing programs are fully compliant.

Win over your customers. With Resolve.