.contact center services

Great Service. Loyal Customers.

The customer is always right.  You know it, we know it.  And most importantly, the customer knows it.  And they expect to be treated that way – every time they come into contact with your company. But ensuring superior customer experiences takes more than answering the phone politely.

It takes experienced, trained people who manage a complex set of processes that work – every single time. And that usually means making costly investments in customer contact centers – investments outside the core competency of your business.

Do it with Resolve.

Resolve's Contact Center Services has been providing high touch, high care solutions for companies in the retail, financial services, government, consumer products and technology sectors for 35 years.

We are specialists in the areas of:

  • Customer service
  • Sales (including e-commerce and guaranteed cross-sell & up-sell services)
  • Technical support
  • Help Desk support

Leveraging our solutions also leads to more profitable customer relationships. Through best practices and continuous improvements in methodologies we can lower transaction costs and increase customer loyalty. As well, our proven cross-selling and up-selling techniques drive higher revenues.

Our motivated and highly skilled call center agents have an average of more than 3 years experience and – as a team – regularly achieve the highest customer satisfaction scores when measured against in-house facilities and other vendors.

And we work in English, French, Spanish and Asian languages providing your customers with choice when contacting our agents.

Resolve has home-based, nearshore, and offshore contact centers outfitted with the most sophisticated contact center technology available today, giving you access to leading edge solutions without having to make the investment in-house.

Because we manage call center programs for a large number of Fortune 500 clients we have the capacity to scale up or down depending on your specific requirements and market conditions.

With Resolve you have access to the best in people, process and technology for your contact center needs.

Answer your calls. With Resolve.